For any other inquiries, please contact our customer service team at founder@simplybynature.com

How much is shipping, and how long will it take to receive my order?
Shipping for smaller orders is only $10, and is free on all orders over $75. We process and fulfill orders as quickly as possible (excluding weekends).
Is Simply by Nature certified organic?
Though we are not certified organic as a company, we source only the highest quality ingredients, most of which are organic. Our essential oils are all 100% pure and carefully sourced, as well as third-party tested for quality.
My skin gets itchy whenever I use the Lavender Magnesium. Am I allergic? Am I using too much?
Don't worry! Some say those who experience itching when using topical magnesium are particularly deficient. It is also normal to experience a mild itching sensation as a result of the magnesium salts drying on the skin. Our formula includes lavender essential oil to help relieve potential itchiness, but some may still occur. Of course, if you think your reaction is abnormal, please consult your health care practitioner.

What is your return and exchange policy?
We want you to be happy. The first step towards achieving that goal is making great products that you'll love, the second step is making sure your product arrives safely at your doorstep - but sometimes it still may just not be the right match for you. We understand that every body is different, and we try to accommodate all reasonable return or exchange requests. Please contact us with the details of your situation, or refer to the full return and exchange policy in the checkout section of our online store.

What's the shelf life of your products?
Most of our products have a shelf life of about a year, and a usage life of about 12 months after opening. To extend usage life, remember to use clean hands and keep products stored in a cool, dry place. If you suspect your product has expired prematurely, please contact us.